Astronaut Neil Armstrong Has Died

It's even better than that. NASA in the sixties and seventies showed us just how powerful a robust process is.

A process is fragile if it attempts to solve a crisis by planning ahead for all contingencies. Inevitably an incident will happen that was not planned for, and the whole edifice will fail.

A robust process assumes something unforeseen will go wrong, and concentrate on making sure that there are adequate resources to respond in an ad-hoc manner.

NASA's processes in the Apollo project relied on a robust response: when anything went wrong, a highly qualified person was on the spot to think of a response and execute it. Sure they planned for incidents, but the final contingency plan was to have smart people with high stress tolerance to provide incident response 'on the ground'.

Armstrong was one of the exemplary examples of those people. He was by no means the only one though.

Source: http://rss.slashdot.org/~r/Slashdot/slashdotScience/~3/nLM_WbuTqUU/astronaut-neil-armstrong-has-died

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